Various aspects of the Government-Federation Council interaction during the lawmaking process were discussed, including the efforts to fulfil the goals set by the President in his Address to the Federal Assembly.
Mikhail Mishustin’s opening remarks
Federation Council Speaker Valentina Matvienko’s remarks
Question from Deputy Speaker of the Federation Council of the Federal Assembly Inna Svyatenko
Mikhail Mishustin: Ms Matvienko, colleagues.
Mikhail Mishustin meets with Chamber Council members of the Federal Assembly of the Federation Council
Mikhail Mishustin and Federation Council Speaker Valentina Matvienko
Mikhail Mishustin meets with Chamber Council members of the Federal Assembly of the Federation Council
Mikhail Mishustin meets with Chamber Council members of the Federal Assembly of the Federation Council
Mikhail Mishustin meets with Chamber Council members of the Federal Assembly of the Federation Council. Federation Council Speaker Valentina Matvienko’s remarks
Mikhail Mishustin meets with Chamber Council members of the Federal Assembly of the Federation Council
Mikhail Mishustin meets with Chamber Council members of the Federal Assembly of the Federation Council
I would like to begin by saying that terrorist attacks took place in two regions — Dagestan and Sevastopol — last weekend.
In Derbent and Makhachkala, gunmen attacked places of worship leaving many people dead or wounded.
In Crimea, a missile strike by Ukraine targeted Sevastopol. They attacked civilians over the weekend. Unfortunately, children were wounded and died in the attack, among others. A combined medical team is working onsite.
Immediately, on the instruction issued by the President, first responders were mobilised to provide assistance. The Government maintains contact with the President on this matter. We are doing everything that is necessary to support our people.
I wish speedy recovery to all those hospitalised and express my deepest condolences to everyone who lost relatives or friends.
Speaking of current issues, I would like to thank all senators and, of course, you personally, Ms Matvienko, for the stance that you adopted regarding the formation of the Government.
This year, in accordance with its mandate under the new provisions of the Constitution, the Federation Council for the first time held consultations on the candidates put forward by the President for the heads of federal executive bodies in security, defence, internal affairs and foreign affairs, as well as justice and prevention of emergency situations.
All decisions were taken professionally and swiftly. This is precisely how — by promoting effective interaction between us — the newly formed Government plans to work with the Federation Council.
This is already happening as part of Government hours that are held in the chamber, and meetings of the relevant specialised committees or working groups on lawmaking and sector-specific matters.
The Federation Council always comes to us with the most serious and important initiatives which is why I would like to start by summing up the results of our joint work.
A year ago, during the last meeting (we closely monitor every decision taken following our meetings) we touched on a variety of pressing issues. Following that meeting, ministries, agencies and services received over twenty instructions. All of them have been acted upon, and the necessary documents have been drafted. Those of them that we drafted are being finalised. Some of them needed to be discussed in the parliament and were submitted to the Federal Assembly.
I’m aware that senators are carefully monitoring the follow-up actions with regard to the government instructions during the lawmaking process.
In a very short time, and in line with the goals set by the President, we will need to update many national and federal projects, to provide for appropriate funding focusing on the priorities to support families and young people, to expand our own production in a variety of sectors, and to reinforce our financial, economic, technological, and industrial sovereignty. We look forward to the senators getting broadly involved in these efforts, including as part of drafting the next three-year federal budget.
Another important issue I would like to draw your attention to is the way the rights of special military operation participants and their family members are protected.
Required legislative acts that cover different issues in this area have been passed soon enough, yet it is still necessary to monitor how current enforcement meets our people’s needs, and adjust the legislation in their interests if necessary, as was done earlier, when, together with you and your colleagues from the State Duma, we provided personal income tax benefits for those who voluntarily entered into a contract and are defending the interests of our country. We worked together to exempt them from having to pay administrative fees to obtain a number of documents. We also supported the proposal to provide land plots in a fast-track way and free of charge to our heroes: Heroes of the Soviet Union, Heroes of Russia, and full holders of the Order of Glory. We protected the rights of family members and combat veterans, strengthening the guarantees of their employment.
I would like to ask you to further monitor the state of this sphere and advise us. In the regions, the participants in the special military operation and their families have also been entitled to regional benefits, too. Of course, receiving feedback on sensitive issues like these from people on site must be an essential element of parliamentary control. We would appreciate effective work.
Senators have unique competences on the current state of affairs in the Russian regions.
The president also noted many times how important our direct connection with the regions was, as well as the awareness of the developments on the ground, as he says.
This is why we are ready to fully support the initiatives of the Federation Council to expand domestic production in many industries. Ms Matviyenko, your proposal to create a competitive rehabilitation industry for the needs of disabled persons has already resulted in a specifically tailored decision. In February, we approved a roadmap to localise the production of certain types of components in this area, including functional parts for prostheses.
There is also another proposal in the State Duma that was drafted with your support. I mean the draft law aimed at increasing the share of Russian-made cars in the taxi fleet. The regions’ heads will decide how many there should be in the regions.
And, of course, I cannot help but note the senators’ active position on children’s recreation. I remember that we started with a billion rubles: this was your initiative several years ago. Now two billion rubles are allocated annually to give children an opportunity to go on vacation to summer camps and get stronger, which is very important.
A lot has also been done to combat counterfeit alcohol, to support employment and provide additional employment opportunities for our youth, people with disabilities, and former military personnel.
These and other ideas of the senators are always welcomed by the Government. We could list them for a long time, but let us get down to the discussion. Please, Ms Matviyenko, you have the floor.
Valentina Matviyenko: Thank you, Mr Mishustin, colleagues. First of all, I would like to thank you for the chance to have a direct in-depth dialogue between the Federation Council leadership, you, Mr Mishustin, and Government members.
Our meetings are more than just a tradition. This is an effective working mechanism. You have already noted that, following our meeting last year, almost all of your instructions have been fulfilled, and decisions the Russian regions asked us for have been made.
The President of Russia has set an entire complex of tasks for the executive and legislative bodies until 2036. National development goals have been identified. I believe that their achievement will largely be determined by our well-coordinated teamwork.
Once the Government was approved, the Government under your guidance has quickly started to work vigorously in all areas of economic and social policy to ensure all the goals of the special military operation and comprehensive integration of the reunited regions.
We would like to inform you that the Federation Council is taking the most active part in this work. As a chamber of the regions, we maintain constant dialogue with the constituent entities of the Russian Federation and quickly respond to their appeals and problems that need resolving. I will briefly speak about some of them.
Today, active work is underway on a new spatial development strategy. Its draft was discussed at a strategic session. The Federation Council sent its proposals. I know that, following the session, you have issued specific instructions, including on the deadlines. At the same time, we believe it necessary to have a more detailed discussion with all the regions considering the fact that the strategy directly affects their long-term interests. In addition to this, perhaps we should think about developing a new edition of the fundamentals of state regional development policy, which expires next year. These two documents must be interconnected. If you agree, I would ask you for appropriate instructions to be issued.
The next topic that everything has heard about and I cannot help but mention, because all the regions constantly name it among their most urgent issues, is shoartages of medical personnel and teachers in the regions. Of course, this is a well-known problem. It has many layers. The level of wages, availability of housing in small towns and villages, and many other factors are at work here. But not only that. Measures are being taken both at the federal level and in the regions, however, the situation is unfortunately not radically changing for the better. Of course, it is difficult to talk about the quality of medical care if you can only get an appointment with a certain medical specialist in two weeks. There are still huge queues at oiutpatient clinics even though the fact that the President has set the task of upgrading the primary care.
Of course, clinics are being renovated and reequipped; new emergency clinics are being built; but when there are no doctors and no one to treat patients, then all these expenses do not produce the effect people expect. The state spends enormous funds to train personnel, however, as you know, doctor is the most expensive profession to train, the one which take a lot of money. Nevertheless, the majority of doctors, including sponsored students – as you know, 75 percent of them – do not join state medical institutions after graduating from university.
I think that medical universities should bear greater responsibility not only for education quality but also for upbringing and a forming the true dedication in a doctor who does not take the Hippocratic Oath as a formality. Unfortunately, this is not given due consideration. Universities must counsel their graduates until they are employed and be responsible for this.
I believe it is time to update the state policy in this area and find legal mechanisms to make graduates work in medical institutions at least three years after medical school. There are such proposals; they need to be studied and the possibilities of their implementation should be looked into.
If we look at this, on average, the number of doctors and teachers trained exceeds the official need for these specialists. For example, the number of teachers is more than 60,000, and the shortage is 18,000, though I cannot guarantee the accuracy of these numbers. While preparing for our meeting, I found out that it is generally extremely difficult to obtain up-to-date statistics on staffing in education and healthcare. The data is scattered and very different: how many people work full time and a half, how many and which doctors are needed, there is a shortage of teachers of which disciplines, and so on.
I believe it necessary to think about developing a unified methodology and a centralised state accounting and statistics system for training medical and teaching personnel. This is an important condition for making right management decisions. I know that this issue was substantively discussed at a recent strategic session; senators took part in it. I would like decisions to be made as promptly as possible. It would not do anymore to simply say that we do not have enough doctors and teachers. It is wrong.
Currently 49 of the 126 schools of medicine are subordinate to the Healthcare Ministry. The remaining are in classical and other universities. Perhaps, this is normal. This is for the Government to decide. However, their criteria and approaches differ. It is necessary that the Ministry of Health is given greater powers in this area.
For example, the Ministry of Health’s medical universities have certain admission requirements for residency training, while they are different at other universities. We need to open new faculties but regions are only eager to do that when proper conditions have been ensured. Again, the Ministry of Health must oversee that.
Proposals have been drafted. They must be discussed. If it is necessary to amend the legislation, we are ready to step in and promote it most actively.
I would also like to discuss major staff shortages at the Interior Ministry bodies. This issue goes back a while. As of today, personnel shortages in the Interior Ministry’s system exceed 150,000. The district police officer shortages are particularly glaring at a time where it is a key position to ensure public order.
To give you an example, district police officer shortages stand at 90 percent in the Kostroma Region. In some districts, even in Moscow, shortages run as high as 75 percent. This is how things stand in most regions. Clearly, one district police officer has to do the amount of work that is normally done by four or even ten police officers. What kind of quality of work can we talk about, including in matters of migration and drug trafficking, to name a few? Their salaries are absolutely uncompetitive. Messengers and cab drivers make more money than them. Mind you, we are talking about the people in uniform. What kind of law and order can we expect them to maintain?!
The personnel turnover in the Interior Ministry is devastating. More people are leaving than joining the Interior Ministry bodies. Staff shortages are getting worse every year. Seven out of 15 benefits that are guaranteed to law enforcement employees by law are not provided in full or do not meet the actual needs. More than 80,000 families of the Interior Ministry employees are on the waiting list to obtain housing that is provided under social rent agreements. A total of 4.5 billion roubles are allocated for these purposes annually.
More than 75 percent of the facilities owned by the Interior Ministry are in substandard condition and need to be repaired or refurbished. I think this issue is overdue, and we cannot continue to hide our heads in the sand and ignore this problem. I believe it is important to revise the approach to labour compensation of the law enforcement officers at the state level and, of course, to increase the amount of funding for these purposes. We understand there are budget constraints, but the situation is untenable.
Prior to the 2012 Interior Ministry reform, the constituent entities of the Federation could pay extra to district police officers, repair buildings of the district departments of internal affairs, and purchase motor vehicles and petrol as needed. Importantly, service housing was provided to the police officers who lived in the neighbourhoods where they were responsible for maintaining law and order.
Perhaps, we should bring this ability back. Not to put anyone under an obligation, but just reinstate this right, because the constituent entities of the Federation are unable to do this today, or else they will be charged with misusing funds. In my experience as a governor, this part has always been in purview of regional authorities. There never was a single district police officer without service housing. We renovated all police station buildings. After all, these places are frequented by the public.
I have something to ask of you: next time you go visit any region, go see a couple of police stations. You will see everything for yourself. Mr Mishustin, that is why I gave you these materials during our personal meeting. We teamed up with the regions to scrutinize this matter and run the statistics. We listened to their proposals. Please issue an instruction to run a thorough analysis of the situation in the Interior Ministry and adopt the necessary decisions to report to the President.
Next, there are hundreds of thousands of federally owned buildings in every constituent entity of the Federation that are not used for public purposes and are in unsatisfactory condition. Not only do they make the cities look bad, but they continue to deteriorate and are not part of the economic turnover. We reached out to Rosimushchestvo (Federal Agency for State Property Management) — I want to thank Rosimushchestvo — with a proposal to instruct its territorial bodies to conduct an audit in each region and to decide on the future of each such site.
At our request, Rosimushchestvo is now conducting a pilot project in the Yaroslavl Region. Will someone please pass the album to Mr Mishustin? Please have a look at it now. I think that even you will be very surprised, Mr Mishustin. This pilot project includes 2,500 sites. Importantly, work is underway and decisions are being made.
Multiple disused buildings, including cultural legacy sites and landmarks in a city, part of the Golden Ring, have already been transferred to DOM.RF, and their sales are pending. However, a pilot project is not enough, and I would therefore like to ask you, Mr Mishustin, to issue an instruction … Please, leaf through, and you will find some unique cases here …
Mikhail Mishustin: I have a reference note on Yaroslavl.
Valentina Matviyenko: … of state-owned facilities that are on the cadastre list. I would like to ask you to instruct the Federal Agency for State Property Management (Rosimushchestvo) to conduct systemic work nationwide, and the treasury will be replenished. We need to find additional revenues for the budgets of all levels, and the cities will be renewed. The senators have also joined this work, and we will continue it.
I cannot help but note another pressing issue, specifically, the management of solid household waste. We have been implementing the so-called waste reform for the past five years. Frankly, it is proceeding by fits and starts, and to be honest, the situation has not improved. In fact, things have gotten worse. Earlier, regional municipalities were responsible for this sphere. When we passed the law, it was implied that the country had created an entire closed-cycle sector for collecting, sorting, recycling rubbish and disposing of it. This seemed to be the easiest project; all one had to do was to compile diagrams showing the location of waste dumps in every city, buy new containers, new bin lorries, chart waste removal schedules, organise elementary waste-sorting lines, recycle waste and dispose of it properly. Unfortunately, all these measures are not implemented, and regional operators have failed to perform accordingly. People are complaining on social media accounts about delayed waste disposal, dirty waste dumps, unauthorised landfill sites, etc. This is the main problem facing all regions.
The waste disposal sector has collapsed in some regions. The situation in Pskov has become catastrophic. Bin lorries did not operate for several weeks there during the summer heat wave. The regional operator went broke, and this became a major problem. However, local residents are paying regularly for waste collection and disposal.
In late 2023, we deposited 280 billion roubles on the accounts of regional operators; however, these operators do not report to regional authorities or anyone else. No one knows how this funding was spent. There is no oversight agency for monitoring this process. We have asked regional accounts chambers to conduct audits, and I hope that we will later sum up the results.
Members of the Federation Council’s working group conducted some in-depth study of this issue. We have drafted a proposal, and we will submit it to the Government. Mr Mishustin, I would like to ask you to instruct the new Deputy Prime Minister Dmitry Patrushev to seriously analyse developments in the past five years. We should probably specify some aspects of our legislation. Quite possibly, we should issue additional instructions to the national environmental operator; this agency has some vague powers, and it does not oversee the work of regional operators.
We need to seriously address this issue that greatly irritates people.
Here is another seemingly minor but highly sensitive issue. We have discussed it at a meeting of the Legislators Council. I am talking about maternity benefits for women laid off following the liquidation of their companies, prior to taking maternity leaves. Following her employer’s bankruptcy, a woman is eligible for 900 roubles monthly. This is, of course, much less than she should get because she had worked and paid premiums during such work. Of course, this hardly amounts to any support.
We have joined hands with the Ministry of Labour to draft amendments eliminating this injustice. We suggest increasing maternity benefits for women, laid off following the liquidation of their companies; such benefits should equal regional subsistence minimum levels for economically active individuals.
Mr Mishustin, I would like to ask you to support this proposal.
I would like to once again thank you, Government members, for paying attention to the Federation Council’s proposals. We are not inventing them. The senators and we are bringing them from the regions, after meeting with citizens and after processing governors’ appeals. And we get adequate government response.
I would also like to separately thank Dmitry Grigorenko and Vladimir Zhivulin for coordinating our interaction.
My colleagues will make some additional remarks. Thank you.
Mikhail Mishustin: Ms Matvienko, I’ll do my best to address some of the points you made in your remarks. But before that, we meet in June following the tradition, and June 30 is the International Day of Parliamentarism. I would like to congratulate ahead of time you and, through you, all Federation Council senators and all State Duma deputies on this special occasion. Parliamentarism involves a diverse group of individuals, so please accept my warmest wishes.
I can say that the Federation Council sets a great example for many other representative bodies. The dedication, professionalism, and high standards that you show in your work are admirable. Happy upcoming holiday to all of you, my friends.
Valentina Matvienko: Thank you.
Mikhail Mishustin: I would like to briefly discuss the important issues that you raised. We are sparing no effort to address them, and I will provide comments on each one in due course.
With regard to the Spatial Development Strategy, as you may be aware, we held a very thorough and systematic strategic session dedicated to it quite recently. Our colleagues from the Federation Council took part in it as well. We have lined up the activities to draft a new Spatial Development Strategy to 2030. In his Executive Order of May 7, 2024, the President instructed us to approve a new spatial development concept before December 31, 2024, and we are actively working towards that goal. We have thoroughly worked through all the approaches.
The Government is closely monitoring the territorial planning activities that are carried out through the National Spatial Data System. We will address interregional disparities. Interbudgetary relations will play a major role, along with reducing the number of the regions with a lower fiscal capacity. We will revisit this subject in the weeks to come. You are absolutely correct in stating that it is closely monitored by the Government. Our goal is to approve it by December.
I’m aware that the interagency group to develop the strategy that we created includes our esteemed colleagues, Messrs Yatskin, Kutepov, and Shevchenko. This working group will be in charge of reviewing all regulatory and core strategic documents.
Human resources for the healthcare sector are a crucial issue that we focus on in our discussions. Much has been accomplished. Importantly, we are continuously working to enhance the efficiency of the healthcare and education systems. We have implemented guidelines for educational institutions that include benchmarks for university admissions and publicly-funded spots at universities. As a result, the projected personnel requirements are aligned with higher education institutions in the first place. The existing federal standards for higher education in medical and teacher-training fields mandate internships. Targeted recruitment ranges from three to five years. I fully endorse this approach. Targeted training is unavoidable, because no one can get around it.
We have allocated 145,600 publicly-funded spots at the universities for the academic years 2024–2025 which is 4,000 more compared to the previous year. Specifically, this figure in medical fields has risen by approximately 90 percent and in teacher-training by 30 percent. In Healthcare and Medical Sciences, the admission rates have grown by 50 percent from 14,000 to 21,000 between 2021 and 2024.
Most importantly, though — and you were correct in highlighting it — it is imperative to train skilled and competent medical professionals. To this end, various steps have been implemented to encourage the recruitment of skilled personnel, particularly in the healthcare sector. Pursuant to the President’s instruction, we have introduced extra payouts to medical staff in towns with up to 50,000 residents where doctors received 50,000 roubles and nursing staff 30,000 roubles. Likewise, in communities of up to 100,000 residents, the respective figures are 29,000 and 13,000. This is an incentive payment to encourage professionals to go to smaller communities and towns. Payments under the initiatives such as Rural Doctor, Rural Paramedic, and Rural Teacher have been increased as well. While these measures are certainly beneficial, nothing can replace high-quality professional training, you are right. We will take all suggestions that may contribute to this cause into consideration. Ms Golikova, I believe you should instruct the Ministry of Healthcare, and Mr Chernyshenko will instruct the Ministry of Education and Science, accordingly.
Regarding the Interior Ministry staffing, the issue is critically important, and we will need to look at available budgetary options. Mr Siluanov, please consider this matter. In order to fulfill the directives and instructions issued by the President, we will allocate extra budget resources to the relevant ministries and agencies for them to provide financial incentives. We will review all proposals and report back to the President on further actions.
Using federal assets for the benefit of the regions and expanding businesses is the next item on the agenda. Efforts are underway to integrate them into economic operations. I’m familiar with the important experiment in Yaroslavl, good work overall. Taking inventory has identified 97 properties in substandard condition in terms of land categories and approved uses, to name a few. It is imperative to continue this work. We fully endorse these efforts and will take all your recommendations into consideration.
Regarding waste management, the Government consistently reviews and incorporates suggestions from senators and deputies. Overall, we have seen positive results. Since 2019, 250 facilities for managing municipal solid waste (MSW) have been established. Additionally, approximately 80 rural landfills and 128 urban landfills have been closed. Whether this progress is substantial or not requires careful consideration. However, significant strides have been made in terms of legislation. Administrative penalties for breaching legal obligations in this area have been stepped up. On behalf of the Government, the Federal Service for Supervision of Natural Resources and the Federal Service for the Oversight of Consumer Protection and Welfare are planning coordinated inspections of solid waste management facilities. Mr Patrushev, I request that you carefully consider all proposals that Ms Matviyenko, I trust, will convey to us. Please review the overall monitoring of the national situation in this regard and ensure feedback is provided. It is crucial to take into account public opinions and assess the quality of these efforts.
Regarding maternity benefits for women leaving a dissolved organisation, this is a critical issue. Ensuring all payments are provided to expectant mothers is paramount. I believe your approach is entirely appropriate. Therefore, considering that many payments are tied to the minimum subsistence level, we will support this proposal to expedite the adoption of necessary changes. I will instruct Ms Golikova and her team to refine all the details accordingly.
Here is a brief response to your statement. We will now turn the floor over to you and your esteemed colleagues.
Valentina Matviyenko: Mr Mishustin, I have a brief comment on your insightful opening speech. I want to express my gratitude to you and Mr Siluanov for your support of the program to modernise children’s recreation facilities. Thanks to your efforts, 150 new buildings have been completed, enabling another 100,000 children to enjoy summer camps.
Mr Siluanov is a very responsible person. Initially concerned about meeting the deadline, he was pleasantly surprised that we ensured the new buildings were completed by 1 June as planned. We had an agreement: meeting this deadline would unlock an additional billion for us. Concurrently, renovations are ongoing at existing camps, including medical units and other facilities.
Mikhail Mishustin: We will support it.
Valentina Matviyenko: Thank you very much, Mr Mishustin.
Mikhail Mishustin: We will examine the specific limits of budget obligations, but overall, we are inclined to support as much as possible.
Valentina Matviyenko: Thank you.
Mikhail Mishustin: Then, Ms Matviyenko, let us give the floor to your colleagues, with your permission?
Valentina Matviyenko: Ms Svyatenko, please.
Inna Svyatenko (Deputy Speaker of the Federation Council): Thank you, Ms Matviyenko.
Mr Mishustin, building on our discussion about family and childhood protection, I would like to highlight that the Government of the Russian Federation is actively engaged in significant efforts, particularly during the Year of the Family. Currently, the regions are actively implementing the Presidential executive order aimed at developing regional initiatives to support large families.
During meetings with associations of families with many children, I am frequently asked about the challenges of utilising the “large family” status when travelling or relocating to different regions. To address this issue, I propose that the Government approve a standardised certificate for large families. This certificate would enable families to validate their status and access social support measures across Russia. Furthermore, I suggest implementing an electronic format of this certificate so that paper documents are no longer required.
Secondly, social support for citizens continues to be one of the Government’s top priorities. Assistance is primarily directed towards individuals with low incomes. However, when applying for subsidies for public housing services, there is a requirement to present a substantial number of documents and certificates from different departments independently. At present, the Government has streamlined interdepartmental cooperation through the social treasury initiative, which has proven to be highly effective.
Therefore, I urge you, Mr Mishustin, to implement a Government resolution aimed at streamlining the process of obtaining subsidies as much as possible. Utilising the social treasury mechanism, authorities should proactively provide certificates and documents. This will significantly save time and, importantly, reduce stress and ensure a caring approach.
Mikhail Mishustin: Ms Svyatenko, I will answer your first question immediately. Of course, this must be done. And we will certainly do this. I mean, we will make both electronic and paper certificate universal. This all depends on the use, because it is used differently. It can be difficult for people to collect a package of documents, which is especially important for large families when they relocate, go on vacation, or when a child is taken for treatment. This is why the uniformity of the certificate, which confirms the status of a large family, will be resolved. It will be possible to present it both in everyday life and in social organisations.
Now regarding the second question.
We have been working systematically for several years now to create a social treasury system. In fact, it is designed so that all federal executive bodies and organisations that interact with it provide all information in a simple, accessible form for people without them having to address the authorities. Today, dozens of types of federal support, including additional payments, pensions, maternity capital, sick leave, and a number of others can be applied for in this way.
This list is constantly expanding. A subsidy is about to be added, the opportunity to receive a subsidy for housing and communal services, first of all, for people who are in difficult life situations, who have low incomes, and people with disabilities.
The Government has already drafted a respective resolution. It obliges authorities to request the necessary documents not from citizens but by themselves within the framework of interdepartmental electronic interaction. This is what we are doing. An application for a subsidy can be submitted through one’s personal account on Public Services Porta;, and the document will clearly state the time frame for making a decision: two days, or 48 hours, for departments to exchange data. And ten days for approval, if I remember correctly. This is done for all the elements of public administration to work on schedule. People should understand what they have the right for and how they can protect their interests. We hope that this application procedure will help people receive help they need faster and better. But the main thing is that people do not have to address various public administration agencies but rather see that the state assists them proactively, efficiently and quickly.
